Citi Lakes

Best-in-Class interior finishes, unsurpassed community amenity offerings and an outstanding proximity including walking distance to the best Orlando shopping, entertainment and dining Orlando has to offer set Citi Lakes distinctly above the rest! Our neighborhood has it all – you can walk or jump on the I-Drive Trolley with a stop right in front of CitiLakes. The World-Class shopping of the Mall at Millenia, The Florida Mall and Orlando Premium outlets put your right in the midst of one of the nation’s top retail markets! You can spend the afternoon with a choice of a variety of nature-oriented activities including picnicking, fishing, camping, hiking and a multitude of sports in the combined 20,000 acres at nearby Lake Eola Park, Bill Frederick Park at Turkey Lake and the Wekiva River State Preserve. Of course you are very near all three Orlando theme parks, unmatched variety of dining options and all of Orlando’s major employment centers.

Come experience the exceptional living experience provided every day at Citi Lakes. Quality apartment homes, superior customer service and resident amenities all combine to provide total satisfaction. Form the moment you enter our community, you will notice that our attention to detail makes a difference, setting Citi Lakes out on front of all the rest!

Last Updated and Effective Date: August 8, 2023

Thank you for visiting the Preferred Apartment Communities (sometimes referred to as “PAC,” “we,” “us,” or “our”) website, located at https://www.pacapts.com/ (the “Site”). This Privacy Policy details how we treat personal information collected from visitors to our Site. Note that this Privacy Policy does not cover the job application website at careers-pacapts.icims.com/. For our privacy notice for job applicants, please visit our corporate website.

The Site is intended for business-to-business transactions only, and, with the exception of certain sections of the Site where we may require you to submit limited personal information or invite you to submit personal information (e.g., to access the careers page), we do not knowingly collect the personal information of individual consumers. By using our Site or otherwise providing any information to Preferred Apartment Communities, you are acknowledging that you are a representative or agent of a business and not an individual consumer.

We do not collect other forms of personal information called “sensitive” personal information or data, which are subject to additional protections under applicable data privacy laws.

We may provide different or additional notices of our privacy practices with respect to other personal information collection practices not within the scope of this Privacy Policy, in which case this Privacy Policy will not apply.

Please note that this Privacy Policy is directed only to users in the United States. If you are a California resident, please see the “Your California Privacy Rights” section below for information about rights you may have under California law.

PERSONAL INFORMATION WE COLLECT

We may collect personal information when you visit our Site. For example, we may collect name and business contact information (such as your email address and telephone number) when you contact us.

We may also automatically collect information from you when you visit our Site. For example, we may collect information about your device, browser type, operating system, IP address, and device identifier.

We and others that control collection of personal information may use tracking technologies, such as cookies, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience, see which areas and features of our Services are popular, and count visits. For more information about cookies and how to disable them, see the “Cookies and Other Tracking Technologies” section below.

We may derive personal information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.

HOW WE USE PERSONAL INFORMATION

We use information to contact you and respond to you. We use your information to respond to your questions and requests. This includes questions about our communities or your relationship with us. We also use your information to otherwise communicate with you, including about our Site, communities, and notices about events.

We use information to provide and improve our Site. We use your information to improve our Site. We also use your information to help diagnose problems with our servers and to otherwise administer the platform. We use your information to identify and repair errors that impair existing intended functionality. We also use your information to customize your experience with us.

We use information to communicate with you for transactional purposes. We may contact you about this Privacy Policy or other terms and policies. We may also contact you to verify that you are a customer or prospective customer.

We use information for security purposes. We use your information to detect security incidents; protect against malicious, deceptive, or illegal activity; and prosecute those responsible for that activity.

We use information to comply with laws. We use your information to comply with applicable laws and regulatory requirements, or as requested by government or regulatory authorities.

AGGREGATE AND NON-PERSONAL INFORMATION

Information that does not identify an individual or cannot otherwise be reasonably linked or connected with them is not considered personal information. Personal information may be aggregated or de-identified to become non-personal information. We may collect and use such non-personal information, such as search queries, zip codes, area codes, and customer activity on our Site, for any purposes, including to operate, analyze, and improve our Site.

The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, IP addresses, external websites linked to, and other aggregated data collected through our Site, and we may analyze this data for trends and statistics in the aggregate, but such information will be maintained, used, and disclosed in aggregate form only. We may use this information to analyze trends, administer the Site, track users’ movement, and gather broad demographic information for aggregate use.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information and the data generated by cookies and third-party analytics tools with the trusted vendors, service providers, and contractors that we may engage to assist us in providing our services to you if disclosing such information is necessary to fulfill your request or provide services to you. We may also provide such third parties with aggregated, non-personal information.

We may disclose your personal information if we reasonably believe we are required to do so by law, regulation, or other government authority, or to assist in any investigation to protect our rights or to enforce our terms of use. We may share information to respond to a court order or subpoena. We may also share information as part of other legal proceedings, such as in connection with pending litigation.

We may transfer your personal information to a successor entity upon a merger, consolidation, or other corporate reorganization in which we participate or to a purchaser of all or substantially all of our assets to which this Site relates.

We may disclose information with your consent or at your direction and for other reasons we may describe to you. We may also disclose aggregated or de-identified information that cannot reasonably be used to identify you.

DATA RETENTION

We will retain your information only for as long as is necessary to carry out the purposes set out in this Privacy Policy, including to meet our legal, regulatory, or other compliance obligations.

CHILDREN’S PRIVACY

Our Site is not intended for use by children under the age of 18, and we do not knowingly collect information directly from children under the age of 18. If we discover that we have received information directly from a child under the age of 18, we will delete that information. If you are a parent or legal guardian and believe we have collected information directly from your child, you may request that such information be deleted by using the contact information identified in the “Questions” section below.

COOKIES AND OTHER TRACKING TECHNOLOGIES

We collect certain information through tracking technologies used on the Site, such as cookies (data files placed on a device when it is used to visit the Site) and mobile analytics software. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.

On our Site, we use session cookies to make it easier for you to navigate the Site by remembering your preferences and to improve and track the overall Site experience. Persistent cookies enable us to track, store, and target the interests of our users to enhance the experience on our Site.

While most browsers are automatically set up to accept cookies, you can adjust your browser settings to reject cookies or to have your computer warn you each time a cookie is being sent. Cookies are typically browser-specific. If you use different browsers, you will have to define your preferences on each browser. You can delete all or some of these cookies from your computer by activating the “delete cookies” feature in your browser. If you have several browsers, you must reiterate the deletion request for each browser. If you use different devices, you will need to configure each device to suit your cookie preferences. Note that if you remove or reject our cookies, you may not be able to use certain features on the website.

We use cookies provided by Google Analytics to collect statistical information about the use of the Site. You can learn more about Google Analytics and how it collects and processes data (including how to control the information sent to Google) by visiting: www.google.com/policies/privacy/partners/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout (requires you to install a browser add-on).

Do Not Track Policy. Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the websites you visit indicating that you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the do not track signal, we currently do not respond to the browser do not track signals.

LINKS TO THIRD-PARTY SITES

Our website may contain third-party links, including third-party integrations. Through these links and third-party integrations, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect, share, or use your information. Because Preferred Apartment Communities has no control over the privacy practices or content of these linked sites, we recommend that you carefully review the privacy policies of every third-party service that you visit or see, including those third parties you interact with through our website.

Our website may also serve third-party content that contains their own cookies or tracking technologies. We do not control the use of those technologies.

SECURITY

We employ reasonable technical and organizational security safeguards to help protect your personal information. However, the Internet is not 100% secure, and there is always some risk in transmitting information over the Internet. Therefore, we cannot promise you that your use of our website will be completely safe. You should use secure methods when transmitting sensitive information to us.

YOUR CHOICES

You may opt out of receiving promotional emails from us by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about our ongoing business relations.

YOUR CALIFORNIA PRIVACY RIGHTS

The California Privacy Rights Act or “CPRA” (Cal. Civ. Code § 1798.100 et seq.) affords consumers residing in California certain rights with respect to their personal information. If you are a California resident, this section applies to you.

Selling or Sharing of Personal Information

Preferred Apartment Communities does not sell or share your personal information for cross-context behavioral advertising and have not done so in the prior 12 months. We also do not knowingly sell, share, use for targeted advertising, or disclose the personal information of children under the age of 16.

Your Rights

The CPRA affords consumers residing in California the following rights with respect to their Personal Information, subject to certain exceptions:

(1) Right to Delete. You have the right to request us to delete the personal information we have collected about you.

(2) Right to Correct. You have the right to request us to correct inaccurate personal information we maintain about you.

(3) Right to Know and Access. You have the right to know and access the personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you.

(4) Right to Data Portability. You have the right to receive the information under right (3) in a format, to the extent technically feasible, that is portable, usable, and allows you to transmit the personal information to a person without impediment.

(5) Rights Related to Sharing for Cross-Context Behavioral Advertising or Sale. We do not share your personal information for cross-context behavioral advertising or sell your personal information. Please contact us if you have any questions.

(6) Rights Related to Sensitive Personal Information or Data. We do not collect personal information that is considered “sensitive” under U.S. state data privacy laws.

(7) Right to No Discrimination. You have the right not to be discriminated against for exercising any of your privacy rights. This includes us not: (a) denying you goods or services; (b) charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; (c) providing you a different level or quality of goods or services; (d) suggesting to you that you will receive a different price or rate for goods or services or a different level or quality of goods or services; and (e) retaliating against you for exercising your privacy rights.

Instructions on How to Exercise Your Privacy Rights

Except for opt-out rights, you may exercise your privacy rights by calling our toll-free phone number at 844-431-2130 and entering “6” as your pin number, or by completing our web form here. In some instances, we will need to verify your identity before honoring your privacy right request. We will verify your identity by asking you to provide personal information related to your recent interactions with us, such as your name. We will honor your privacy rights request within 45 calendar days of receipt, unless we request an extension as permitted by data privacy laws.

Authorized Agents

You may exercise your privacy rights through an authorized agent. If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. If you are an authorized agent seeking to make a request, please contact us by calling our toll-free phone number at 844-431-2130 and entering “6” as your pin number, or by completing our web form here.

Summary Of Prior 12-Month Personal Information Handling Practices

We provide in the chart below a summary of our prior 12-month personal information handling practices. You can learn more about the information we collect at or before the point of collection above in the “Personal Information We Collect,” “Disclosure of Personal Information,” and “How We Use Personal Information” sections.

Category of Personal Information	Business Purpose for Disclosure	Category of Recipients
Identifiers, such Internet Protocol address, name, phone number, and email address.	Purpose of Processing We process this category of personal information to provide you with information about our company and communities, learn more about our Site users, and for other reasons, as described in greater detail in the Personal Information We Collect, Disclosure of Personal Information, and How We Use Personal Information sections.	Service Providers or Contractors We may have disclosed your identifiers to service providers and contractors who provide services to our business, such as cloud storage, web hosting, technical support, and data analytics services.
Any personal information described in the California Customer Records Act (Cal. Civ. Code § 1798.80(e)), such as name, address, and telephone number.	Purpose of Processing We process this category of personal information to provide you with information about our company and communities, learn more about our Site users, and for other reasons, as described in greater detail in the Personal Information We Collect, Disclosure of Personal Information, and How We Use Personal Information sections.	Service Providers or Contractors We may have disclosed your identifiers to service providers and contractors who provide services to our business, such as cloud storage, web hosting, technical support, and data analytics services.
Internet or other electronic network activity information.	Purpose of Processing We process this category of personal information to provide you with information about our company and communities, learn more about our Site users, and for other reasons, as described in greater detail in the Personal Information We Collect, Disclosure of Personal Information, and How We Use Personal Information sections.	Service Providers or Contractors We may have disclosed your identifiers to service providers and contractors who provide services to our business, such as cloud storage, web hosting, technical support, and data analytics services.
Geolocation data	Purpose of Processing We process this category of personal information to provide you with information about our company and communities, learn more about our Site users, and for other reasons, as described in greater detail in the Personal Information We Collect, Disclosure of Personal Information, and How We Use Personal Information sections.	Service Providers or Contractors We may have disclosed your identifiers to service providers and contractors who provide services to our business, such as cloud storage, web hosting, technical support, and data analytics services.
Commercial information, such as products or services purchased, obtained, or considered, and personal information disclosed in sale or acquisition process.	Purpose of Processing We process this category of personal information to provide you with information about our company and communities, learn more about our Site users, and for other reasons, as described in greater detail in the Personal Information We Collect, Disclosure of Personal Information, and How We Use Personal Information sections.	Service Providers or Contractors We may have disclosed your identifiers to service providers and contractors who provide services to our business, such as cloud storage, web hosting, technical support, and data analytics services.

Category of Personal Information

Business Purpose for Disclosure

Category of Recipients

Identifiers, such Internet Protocol address, name, phone number, and email address.

Purpose of Processing

We process this category of personal information to provide you with information about our company and communities, learn more about our Site users, and for other reasons, as described in greater detail in the Personal Information We Collect, Disclosure of Personal Information, and How We Use Personal Information sections.

Service Providers or Contractors