COVID-19 Response

Updated 4/1/2020

Coronavirus Disease (COVID-19) Information

Preferred Apartment Communities is focused on maintaining the health and safety of our associates, residents, tenants, and communities during this time of uncertainty. The COVID-19 pandemic has greatly affected us all; below is a comprehensive list of proactive steps we are taking as an organization. We wish you all health and safety and we will continue to monitor the COVID-19 pandemic. We will control what we can control by updating our operational policies as needed.

Operational Updates:

  • Closing our leasing offices to in-person traffic at our Multifamily and Student Housing communities to protect our associates and residents.
  • Closing all non-essential amenity areas.
  • Introducing video call technology to provide uninterrupted customer service for our residents and visitors.
  • Installing hand sanitizer stations at all high-traffic areas.
  • Reinforcing our thorough sanitation protocols at all assets in our portfolio.
  • Implemented a work from home policy for our corporate office associates.
  • Halting all non-essential business travel.
  • Utilizing video communications through our IT Platform, Microsoft Teams.

To Our Residents:

PAC is working to make it easier for our residents to stay home during this time.  To that end, we’ve eliminated the convenience fee for making rent payments via ACH on our resident portals.  There is no need to leave your home to deliver a check for April or May rent payments. Concerned about rent? Here’s how the government can help. (Link)

Families First Coronavirus Response Act (FFCRA) | 4/1/2020 (Link)

Letter to Residents | 3/13/2020 (Link)

Letter to Residents | 3/18/2020 (Link)

Additional Resources